Responsible Gaming at tk1991

Our Commitment to Safe Play

At tk1991, responsible gaming is not a checkbox — it is a core part of how we operate. We have built our platform from the ground up with player safety in mind, recognising that for a small number of people gambling can shift from an enjoyable pastime to a serious concern. Our role is to make sure every player on the platform has access to clear information, practical tools, and real human support before a problem develops or escalates.

tk1991 serves the Bangladesh market exclusively in English, and our responsible gaming policies apply to every registered account regardless of city — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or anywhere else across the country. The rules are the same for everyone, and the support team is available around the clock at Bangladesh Standard Time (BST, UTC+6).

This page explains who may use the tk1991 platform, what protective tools are available, how to recognise warning signs of problem gambling, and exactly how to reach our support team if you or someone you know needs help. We ask every player to read this page carefully and to use the tools described here without hesitation if they feel their gambling is no longer entirely under control.

Age Restriction — 21+ Only

tk1991 strictly prohibits use of the platform by anyone under the age of 21. This is a firm, non-negotiable rule. All new accounts are subject to age verification as part of the standard registration and KYC (Know Your Customer) process. Deposits, withdrawals, and bonus activations are not processed until age verification is complete.

If tk1991 has reason to believe that an account is being operated by or on behalf of a person under 21 years of age, the account will be immediately suspended and all funds held pending investigation. Verified underage accounts will be permanently closed and any deposited funds returned via the original payment method (bKash, Nagad, Rocket, or bank transfer) after deduction of any fraudulently claimed bonuses.

Player Protection Tools

tk1991 provides a comprehensive set of self-management tools that every registered player can activate at any time. These tools are free to use, take effect immediately or within 24 hours depending on the type, and cannot be reversed within their active period to ensure they provide genuine protection.

Limits at a Glance

All limits below are available to every registered tk1991 player and can be requested by emailing [email protected] with your account ID and the limit type and amount you wish to set.

How to Self-Exclude

Requesting self-exclusion on tk1991 is straightforward. Follow these steps and your account will be closed within one business hour of our team receiving your request.

1. 1
   Email our support team

   Send an email to [email protected] from the email address registered to your account. Use the subject line: "Self-Exclusion Request — [Your Account ID]".
2. 2
   State your chosen exclusion period

   In the body of the email, clearly state whether you are requesting a 6-month, 1-year, 2-year, or 5-year self-exclusion. If you are unsure, our support team will guide you in choosing the most appropriate period based on your situation.
3. 3
   Confirm your identity

   Include your full name, registered mobile number (bKash/Nagad/Rocket number if used for deposits), and account ID so our team can locate and close the correct account without delay.
4. 4
   Account closure confirmation

   You will receive an email confirmation once your account has been closed. Any remaining balance will be processed as a withdrawal to your registered payment method within 3 business days. Marketing emails and SMS messages will be suppressed immediately.
5. 5
   Reinstatement after exclusion period

   Once the full exclusion period has elapsed, you may contact [email protected] to request account reinstatement. Reinstatement is not automatic — you must actively request it. A 24-hour reflection period will be observed before any account is reopened, and fresh age verification may be required.

Recognising Warning Signs

Problem gambling can develop gradually. Many players do not recognise the early signs until the habit has already caused financial or personal harm. The following behaviours are common indicators that gambling may have stopped being recreational and started becoming a problem. If you recognise several of these in yourself, please reach out to our support team or consult a professional counsellor.

• 🔴 Spending more money on gambling than you originally intended, or increasing bet sizes to try to win back previous losses (chasing losses).
• 🔴 Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
• 🔴 Feeling restless, irritable, or anxious when you are unable to gamble, or when you try to reduce or stop gambling.
• 🔴 Gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances rather than for entertainment.
• 🔴 Neglecting work, studies, family responsibilities, or social commitments because of time spent gambling.
• 🔴 Concealing your gambling activity from family members, partners, or close friends because you know they would disapprove.
• 🔴 Making repeated unsuccessful attempts to control, cut back, or stop gambling entirely.
• 🔴 Feeling that you need to gamble with increasing amounts of money in order to achieve the same level of excitement.

Need Help Now?

If you feel that gambling is causing serious harm to you or your family, do not wait. Contact our support team immediately — we are available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all national holidays. There is no judgment involved. Our team is trained to handle these conversations with care and confidentiality.

Healthy Gambling Guidelines

For players who enjoy tk1991 as a form of entertainment and want to keep it that way, the following practical guidelines help maintain a healthy relationship with gambling over time.

• Set a budget before you play. Decide in advance the maximum amount you are prepared to spend during a session or over a week. Transfer only that amount to your tk1991 wallet via bKash, Nagad, or Rocket and do not top it up once it is spent.
• Never gamble to solve financial problems. Gambling is not a reliable income source. Approach every session as a cost of entertainment, not as an investment opportunity.
• Take regular breaks. Use the session time limit and reality check tools. Step away from the screen regularly, especially during long BPL or T20 cricket betting sessions or extended live casino play.
• Keep gambling separate from alcohol or substances. Impaired judgment significantly increases the risk of poor betting decisions and overspending. Do not gamble when your ability to make rational decisions is compromised.
• Balance gambling with other hobbies. A healthy relationship with gambling means it occupies a small portion of your leisure time alongside other activities — socialising, sport, reading, or family time.
• Do not gamble under emotional pressure. If you are angry, upset, grieving, or under significant stress, this is not the right time to place bets. Emotional states lead to impulsive decisions and increased risk exposure.
• Review your activity regularly. Check your deposit and loss history through your account dashboard. If the numbers are higher than you expected or budgeted for, use the deposit limit tool immediately.